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Level 1: Joiner
Posts: 1
Registered: ‎02-12-2019
Accepted Solution

No 3G/4G for over a week

Hi i have had no 3G/4G for over 7 days now but im paying for the service - the website has said a mast is down but has been for over a week?? My partner has EE and that has been working all ok - My postcode is CT10 1DF

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Posts: 108,551
Topics: 561
Solutions: 14,387
Registered: ‎04-04-2012

Re: No 3G/4G for over a week

@MLW 

You will need to speak to customer service regarding compensation but O2 will never give out timescales for repairs as there are many factors that can effect timing.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 7,294
Registered: ‎18-02-2016

Re: No 3G/4G for over a week

Is there any update on your mast situation @MLW ? 

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