I'm victim of a scam, Nexgen Ltd have billed me through my phone bill 8 X £4.50 for games I haven't had or signed up for, never imagined a company could just bill you for a service or good you'd not ordered or accessed. Even more shocked this could be done via my phone bill. O2 told me to text STOP to 64055 and email email@example.com to try and retrieve my money.
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@TrishaA your number is skimmed off your sim whilst browsing on mobile data.
I would call back again and demand that O2 refund you as we know they take 30% of the proceeds from these scams!!
It might be worth reminding O2 of their obligations under the Payforit rules.
and of the fine wordson their website
A failure to meet these obligations could be used as the basis of a formal complaint, which could ultimately go to the ombudsman if not resolved.
You ask how your number was obtained. When you access the internet using mobile data (as opposed to WiFi) and you visit the websites of certain "trusted partners" O2 will provide your phone number to the "partner" via the Payforit API. A full explanation of how Payforit works is here. You can prevent your number from being leaked by the Payforit API, either by using WiFi or by using a VPN.
There is an argument tht the way in which O2 are leaking your number could be a breach of the GDPR.
More information on this, together with a template letter of complaint here.
I don't even use my phone from browsing, the screens too small for me to see properly on my iphone, only use it for texting. I alerted my bank when I received the initial text thinking the payment would come out of my bank account or credit card, they assured me once the money was taken they would take action and refound me. Unlike o2, I never thought it was possible to charge to my phone. I'm a pensioner on low income and this has caused me alot of stress plus financial loss I could do without. I will continue to fight even if out of principal and now knowing O2 get 30%. Thank you for your help and support, I will keep you updated of the outcome.
Just had exactly the same problem.
Two charges of £4.50 taken without permission.
O2 have now blocked all premium services on my 3 accounts.
I have reported this to the PSA as mentioned on this forum.
Also ActionFraud should be notified.
I also emailed nexgen and was told this was a legitimate charge and I would not be getting a refund.
I have asked for their address so legal proceedings can be taken against them.
I haven't heard back.
I will get the info from the other links on the forum.
O2 have given me £9 as a gesture of goodwill.
It started at £5 and then went up to £10 but I told them I simply want the £9 back.
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