Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Receiving calls in the US on my UK number - will I be charged for the inbound calls?

Hi, 1. When receiving calls in the US on my UK number - will I be charged for the inbound calls? 2. Does it make any difference if I have roaming on or off? Many thanks for any help.DG64

Why can we not make free calls to support? the 202 number is dead?

I tried calling to check when my contract is over, 202 rings then dies in a second. I then tried the landline pay number that gets you in a menus system. I chose the "are you thinking of leaving O2" option and ended in a huge queue. They must be lini...

Resolved! Do 999 calls not show on bill?

Do 999 calls not show on pay monthly itemised bill? I need proof of a 999 call I made to the police in September 2017, I contacted live chat and the person did not really undertsand what I was on about. They did not seem to understand what emergency ...

Resolved! When to cancel your contract?

Hi, so I know what phone number to phone and I know what a PAC code is but every 2 years the actual process of cancelling a contract drives me nuts. My renewal date is 28th August 2019. What date do I phone up to request my PAC code if I want to fini...

Resolved! Why cant i pay off my contract early?

O2 rep has just informed me (when I called requesting a PAC) that I cannot leave O2 until my minimum term ends in September. I offered to pay the remaining months fees/tarriff. But wont let me pay off the contract, but can upgrade for less than the r...

Resolved! O2 contract not in my name

Hi,My ex took out a phone contract for me and I’m around 14 months into it. Its on an o2 Refresh. The question is how do I go about cancelling the contract myself as me and my ex are less than civil and communication between each other is non existen...

Resolved! no network after giving my Pac code 2 days ago

I rang up o2 to give them my PAC code so that I could keep my old number, it's been two days without network, the person on the phone said it should only be a couple of hours.

Resolved! Hi priced Numbers

What are the higher priced numbers

Resolved! Apple Watch credit check

So o2 now do Apple watches- which is good. I am wondering whether you are actually credit checked to add them on. My credits not great and I am always judged based on my mistakes about 4 years ago, but I have paid my bill on time every time so it tak...

refund on undelivered goods

why cant i get my money back? i ordered samsung ear buds for £98.88 and after a month of not receiving them i asked for a refund. O2 said it would go into my bank account in 5 to 10 working days. After 15 days i rang back and they said "thats strange...

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