Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

i cant change number on screen to apply

hi. I logged on to my 02 OPEN account to apply family discount and i cant change my moblie number on screen to my sons, Help!

Data availability

In My 02 my data availability is never available. WHY?

New phone, no signal?

I got my new phone yesterday and it came with a new SIM card, I’m still not getting any signal or data connection? What do I do?

Billing

Hi I want to talk about my bill

Resolved! Porting

Changed from pay as you go to pay monthly was told it would take up to 24 hours for the number to port, it’s now over 30 hours and still not ported over, I’ve now been told it was unsuccessful and to wait up to another 24 hours, wish I hadn’t changed...

iPhone xsmax callers hear no ringing

When people call my phone, they hear no ringtone and hang-up. The device actually does ring.

Resolved! Changing my phone number

How do I change my phone number within a contract? Over the phone? And if I am able to do it via app, how do I do this

Messages from O2 about Data

Why am I getting messages from O2 about my Data limit? I only use my phone for texts and calls, NEVER for the internet. Is this just a marketing ploy to get me to pay more each month?

Resolved! Ridiculous charges

Utterly fed up with the ongoing and ridiculous practice of flagrant overcharging on certain numbers. I’m using a “ mobile phone” and paying for the privilege. It’s about time this “con” was dealt with instead of continually allowing punters to be cau...

Mobile

January 26, I ordered a phone, it was written there that it will be on the 28th - today, but there is no answer from you, why? When can I pick it up?

O2

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