Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! replace phone

My phone has water damage and is not charging. I have insurance will i be ble to get a replacement phone?

Resolved! Mobile wifi

I bought a mobile hotspot and pay for airtime monthly. When purchased I told shop staff I needed it for weekends away in wales and was told that mast close by so no problems. However I get absolutely no internet access at all. I’ve now had for 4 mont...

Resolved! Order Progress Unsure

I placed an order this morning. o2 took the deposit from my account. however, the website failed and gave me an error. i have received no emails. i called and spoke to sales who transfered me to customer services who transfered me to referrals. refer...

Resolved! Healthcare discount

Hello Can anyone tell me if you can get discount for being a Health Service Employee, I am due an upgrade and would like to find this out before I take out a new contract. Thanks

Resolved! Swapping my old phone number

I recently got a new phone and wanted to keep my old number so I rang O2 on Tuesday to cancel my old contract and to swap the number. They had said it would take 24-48 hours to change the number but the contract cancelled immediately. Does anyone kno...

Resolved! Order

This is my first time ordering a phone contract. I placed my order on Thursday the 27th of March and I haven’t hear anything back about my order. What do I do?

Failed text messages

For a few months I have noticed that I receive a failed to send message for some messages I send. This generally only happens at home even sending texts to my son in the same house.The strange thing is tho, that I have discovered that most, if not al...

Resolved! leaving o2

Hello I would like to leave o2 as I want to take a contract with another mobile provider. I require a PAC code in order to be able to retain my number Thanks Laure

all my 50gb of data gone, in 8 days?

hellothis is my first posting here any my first real problem, my contract id for unlimited minutes and texts and 50gb of data .on the 21 of this moth my data renewed so i should have had 50gb however i was notified to night id used 80% of my data the...

Resolved! LeisureTime 200 Pay Up Front Tariff Information

I have a monthly "LeisureTime 200 Pay Up Front" contract that I've had for years, that I use in a dumb phone to receive the odd phone call. The contract allowance is 200 off peak any network minutes. I'm trying to find out what "off peak" means and t...

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