Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Resolved! direct debit

Can anyone tell me why my balance is sitting at zero for my latest bill even tho o2 have not requested the payment yet? I rang them today and they said it was requested and it would show tomorrow but my bank is saying there is no upcoming transaction...

Anonymous by Not applicable
  • 4 replies
  • 0 kudos

Resolved! switching sims

have a current contract that doesnt run out until october but i have just ordered a new phone. id like to keep the same number, is this possible even tho the orginal contract is still running?

louisedlk by Level 1: Joiner
  • 13 replies
  • 0 kudos

Resolved! Any way to show monthly data usage over the last year (or 2?)

I've been on a legacy "unlimited" tariff which I now understand is actually just 4GB but it's stuck in the old 3G days and considering changing over to a 4G tariff which of course, has data limits. However I don't know how much data I've been using o...

Resolved! Current Balance

HiI've got a PAYG £15 bundle that I top up every month.But what does the current balance mean on my credit?At the moment it is down to £4.90, what happens when it gets to zero please.Richard

Anonymous by Not applicable
  • 5 replies
  • 0 kudos

Resolved! DD monthly payment

I am just inquiring as to what the possible outcome would be if I miss a DD payment. My payment is due monday and what with xmas and wages going in payments being taken at early and late over the last 2 weeks I have lost track of what was paid and wh...

Anonymous by Not applicable
  • 21 replies
  • 0 kudos

Resolved! sent a group text and have been charged as a media message, why?

I have just received my bill and have been charged 41 times for a media message which was infact one message I sent to 41 people on christmas day, why would this happen? at no point did it say anywhere that I was not sending a text message. Does anyb...

Anonymous by Not applicable
  • 15 replies
  • 0 kudos

Resolved! Have I been scammed?

I received a phonecall about a week ago offering me a phone upgrade. They knew my address but, shamefully, I did furnish them with my date of birth. They said they were working for Carphone Warehouse. I was offered an iPhone 6 which would be confirme...

Anonymous by Not applicable
  • 32 replies
  • 0 kudos