Solved: Excessive data charges

LLOYDB50 · ‎19-10-2019

Can some one please tell me how I can get charges of £186 on top data charges for two days abroad just buy checking WhatsApp messages a few times ? The thing is I’ve still got 19.50 out of 20gb allowance which ovouisly using as a guide so didn’t run into extra costs , then all of sudden phone refreshes and still 19.50GB data left but a bill of £186 on top !!!! And have international bolt Ons ... . And was connected to Wifi 90 % of the two yes two days !!! I can not keep putting up with this over priced service provider ☹️☹️☹️

MI5 · ‎19-10-2019

@LLOYDB50

International bolt ons only work whilst in UK.

If you travel to a non O2 travel zone, data is £7.20 + vat per mb.

Your UK allowances don't work in those zones.

Guide: Roaming MegaGuide

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎19-10-2019

@LLOYDB50

International bolt ons only work whilst in UK.

If you travel to a non O2 travel zone, data is £7.20 + vat per mb.

Your UK allowances don't work in those zones.

Guide: Roaming MegaGuide

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

LLOYDB50 · ‎19-10-2019

Yes I’m aware as travel for work regularly... never Used my phone so little and had such high high costs

MI5 · ‎19-10-2019

Well somehow, maybe the wifi dropped out, but you've used around 21mb.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎21-10-2019

This sounds like WhatsApp has done its backup, when it was back online, its quick and you wouldnt even know it was run, if it didnt have a connection issue.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

O2

Excessive data charges

CANCELLED CONTRACT LAST MONTH AND MOVED TO TESCO ...

Charged double for Monthly Bill

Phone blocked

Sim only renewal coming up

Calls and SMS temporarily unavailable