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Level 1: Joiner
LLOYDB50
Posts: 4
Registered: ‎25-06-2019
Accepted Solution

Excessive data charges

on ‎19-10-2019 21:43

Can some one please tell me how I can get charges of £186 on top data charges for two days abroad just buy checking WhatsApp messages a few times ? The thing is I’ve still got 19.50 out of 20gb allowance which ovouisly using as a guide so didn’t run into extra costs , then all of sudden phone refreshes and still 19.50GB data left but a bill of £186 on top !!!! And have international bolt Ons ... . And was connected to Wifi 90 % of the two yes two days !!! I can not keep putting up with this over priced service provider ☹️☹️☹️
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MI5
Posts: 112,058
Topics: 564
Solutions: 14,923
Registered: ‎04-04-2012

Re: Excessive data charges

[ Edited ]

‎19-10-2019 21:48 - edited ‎19-10-2019 21:49

@LLOYDB50 

International bolt ons only work whilst in UK.

If you travel to a non O2 travel zone, data is £7.20 + vat per mb.

Your UK allowances don't work in those zones.

Guide: Roaming MegaGuide 

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
LLOYDB50
Posts: 4
Registered: ‎25-06-2019

Re: Excessive data charges

on ‎19-10-2019 21:51

Yes I’m aware as travel for work regularly... never Used my phone so little and had such high high costs
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MI5
Posts: 112,058
Topics: 564
Solutions: 14,923
Registered: ‎04-04-2012

Re: Excessive data charges

on ‎19-10-2019 22:02

Well somehow, maybe the wifi dropped out, but you've used around 21mb.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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madasaf1sh
Posts: 2,019
Registered: ‎04-04-2012

Re: Excessive data charges

on ‎21-10-2019 07:10

This sounds like WhatsApp has done its backup, when it was back online, its quick and you wouldnt even know it was run, if it didnt have a connection issue.
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

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We are all customers and dont have access to any o2 accounts
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