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Level 1: Joiner
Posts: 4
Registered: ‎13-08-2013
Accepted Solution

Unknown Games Purchase On Bill?

[ Edited ]

Anyone else had games purchased on their o2 account without you buying them?

 

I never ever play games but have 2 charges of £4.50 from someone called nexgen on my account on 2 consecutive thursdays this month. Anyone heard of these? I have NOT purchased anything, i never do. Advice please. Thanks,

Posts: 65,991
Topics: 539
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Registered: ‎04-01-2009

Re: Unknown Games Purchase On Bill?

Posts: 65,991
Topics: 539
Solutions: 3,339
Registered: ‎04-01-2009

Re: Unknown Games Purchase On Bill?

Level 1: Joiner
Posts: 4
Registered: ‎13-08-2013

Re: Unknown Games Purchase On Bill?

o2 have been great with this, Now put a block on "charge to mobile" services and credited me back the £9.00. Fantastic customer service support. Also provided me with an email for nextgen. Not that they would answer to it i am sure. But well done o2 today.

Level 1: Joiner
Posts: 4
Registered: ‎13-08-2013

Re: Unknown Games Purchase On Bill?

Thank you, Now resolved.
Posts: 65,991
Topics: 539
Solutions: 3,339
Registered: ‎04-01-2009

Re: Unknown Games Purchase On Bill?

Brilliant! Obviously spoke to an adviser who cared. Maybe the Christmas spirit. Well done smiley

Posts: 67,010
Topics: 662
Registered: ‎14-01-2013

Re: Unknown Games Purchase On Bill?

Great outcome @kevinb1966

Lovely to find an advisor who will go the extra mile....

*The Game Is On*


Level 1: Joiner
Posts: 5
Registered: ‎25-08-2015

Re: Unknown Games Purchase On Bill?

I too have been a victim of this scam through O2

Posts: 85,714
Topics: 522
Solutions: 10,695
Registered: ‎04-04-2012

Re: Unknown Games Purchase On Bill?

@TrishaA community help here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s... and here https://payforitsucks.co.uk/ 

O2 petition here https://community.o2.co.uk/t5/Discussions-and-Feedback/Premium-rate-services-petition-to-O2/td-p/118...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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