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Level 1: Joiner
Posts: 1
Registered: ‎13-07-2013
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Mycontentat Nexgen

Just had a text thanking me for suscribing to a service which will apparently cxost me £4.50 per week - I am assuming it is SPAM and not replying STOP to the number given - Is this correct?

Posts: 116,617
Topics: 573
Solutions: 16,170
Registered: ‎04-04-2012

Re: Mycontentat Nexgen

@AR 

You need this advice https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 70: Enigma
Posts: 17,133
Registered: ‎31-03-2010

Re: Mycontentat Nexgen

@AR This site is very helpful when it comes to issues like yours: https://payforitsucks.co.uk/

I DO NOT WORK FOR O2



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Posts: 100,507
Topics: 767
Registered: ‎14-01-2013

Re: Mycontentat Nexgen

Hi @AR

Mentioned here on the community last month.https://community.o2.co.uk/t5/Other-Products-and-Services/My-Content-Nextgen-SCAM/td-p/1170612

The advice then was to text stop to the number given.

You can also contact customer services https://www.o2.co.uk/contactus and ask them to place this bar to your account, 'Bar All Direct to Bill Debits'

This will stop money being taken out of your account again...

*The Game Is On*

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Level 1: Joiner
Posts: 3
Registered: ‎25-11-2017

Re: Mycontentat Nexgen

I have had exactly the same issue today, but I definitely have not 'fallen' for signing up to something either. I know that I haven't, so how these unscrupulous companies are allowed to work like this is beyond me. How many people are they scamming like this?

Luckily o2 have credited my account with the £4.50 charge and have set a bar to stop this type of thing from happening again.

I am tech savvy and know that there is absolutely no way I would have signed up. I don't click on links or visit dodgy websites and I certainly don't share my mobile number with random companies. So how are they doing it, and how are they allowed to?
Posts: 116,617
Topics: 573
Solutions: 16,170
Registered: ‎04-04-2012

Re: Mycontentat Nexgen

@ScottAG we're trying to get it stopped https://community.o2.co.uk/t5/Discussions-and-Feedback/Premium-rate-services-petition-to-O2/td-p/118...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 3
Registered: ‎25-11-2017

Re: Mycontentat Nexgen

Thanks, just added my support to that 👍
Posts: 116,617
Topics: 573
Solutions: 16,170
Registered: ‎04-04-2012

Re: Mycontentat Nexgen

Cheers Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)