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New rate from April 2023.

J1mmyJame5
Level 1: Joiner
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I have recently received a letter saying that my plan is increasing from £12 per month to £14.07.

As I am currently paying £7 per month I don'nt understand what is going on, please help...

James Whiting...   xxxxxxxxxx.

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MI5
Level 94: Supreme
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@J1mmyJame5 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Usually the letter only contains an example cost.

Check actual increase here https://www.o2.co.uk/prices

 

You should also edit your post to remove your phone number as the forum is public.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

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J1mmyJame5
Level 1: Joiner
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  • 1 Topics
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Registered:

No message arrived...

Message 2 of 3
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MI5
Level 94: Supreme
  • 151820 Posts
  • 650 Topics
  • 28844 Solutions
Registered:

@J1mmyJame5 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Usually the letter only contains an example cost.

Check actual increase here https://www.o2.co.uk/prices

 

You should also edit your post to remove your phone number as the forum is public.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 3
454 Views