Solved: Re: New phone /contract

Anonymous · ‎07-01-2016

Hi ive just got a new contract phone from 02 and thay say its faulty but want me to sign a new contract before they will give me a replacement phone is this correct

MI5 · ‎07-01-2016

You don't have to nor should you.
The phone is faulty so o2 have to replace it with a brand new one, not secondhand, not a refurb.
Call cs on 202 and ask them to arrange a doorstep exchange for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎07-01-2016

If you bought it in store, yes, you have to sign a contract but they should also replace phone with a brand new one on the spot.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

viridis · ‎07-01-2016

No

viridis · ‎07-01-2016

@MI5 wrote:
If you bought it in store, yes, you have to sign a contract but they should also replace phone with a brand new one on the spot.

Ooh, did not realise that.

They just swapped mine out.

Anonymous · ‎07-01-2016

I got the phone online its only 2 days old but before they send s replacement i have to send it back and reapply for a new contract with a new phone

Bambino · ‎07-01-2016

I'm confused. How did the OP get a new contract phone without signing a contract?

I DO NOT WORK FOR O2

jonsie · ‎07-01-2016

Seems they have to treat it as a change of mind. Crazy way of doing things.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎07-01-2016

I have a contract with them but they are saying i have to reapply for a contract to get ghe faulty pbone replaced

Anonymous · ‎07-01-2016

The contract is only 3 days old so why should i have to reapply to get a phone that works

Bambino · ‎07-01-2016

I don't believe you should. Who's told you that you have to apply for a new contract?

I DO NOT WORK FOR O2

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