New phone & sim but still cannot use phone number
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on 11-02-2021 22:07
Does anybody know how to get my sim and new phone working before I cancel my contract. Had enough now!
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on 11-02-2021 22:12
If it's an upgrade, you can use your old sim or do a sim swap Guide: Sim Swap: a mini guide 2017 update
If a new contract, the phone may have a temporary bar on it, so you'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
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on 11-02-2021 22:24
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on 11-02-2021 22:29
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on 11-02-2021 22:29
Unfortunately, you need to keep calling.
Ask them specifically to check for a bar on the phone.
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on 11-02-2021 22:35
Thanks
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on 11-02-2021 22:46
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on 11-02-2021 22:46
@O2Lisa will be here in the morning.
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on 12-02-2021 08:02
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on 12-02-2021 08:02
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on 15-02-2021 18:04
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on 15-02-2021 18:08
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on 15-02-2021 18:08
@Dan08 wrote:
Hi, any 02 support on here pls
Tagged on your other post @Dan08
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