New phone & sim but still cannot use phone number

[Dan08]

Does anybody else get through to customer services and are told your sim will be working within 24 hours yet nothing happens. I was up replying I will no doubt speak with you again tomorrow as you will fail.

Does anybody know how to get my sim and new phone working before I cancel my contract. Had enough now!

[MI5]

@Dan08 

If it's an upgrade, you can use your old sim or do a sim swap Guide: Sim Swap: a mini guide 2017 update 

If a new contract, the phone may have a temporary bar on it, so you'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[Dan08]

Thanks but each time I call they say it will be sorted within 24 hours and nothing happens.

[MI5]

@Dan08 

Unfortunately, you need to keep calling.

Ask them specifically to check for a bar on the phone.

[Dan08]

The last time this hapoend somebody from 02 sorted it on here.

Thanks

[MI5]

@O2Lisa will be here in the morning.

[O2Lisa]

Morning

Thanks for the tag @MI5 

Sorry to hear you're having issues @Dan08, I'll message you privately and get this sorted for you

[Dan08]

Hi, any 02 support on here pls

[MI5]

---

@Dan08 wrote:
Hi, any 02 support on here pls

---

Tagged on your other post @Dan08