New iPad Pro 12.9” (4th gen) faulty

[JHoliness]

I recently got an iPad Pro from O2 which is only just over two weeks old, but it now has an issue where a thin line of dead pixels will appear (sometime for seconds, sometimes for several minutes) in the same place on the screen. The iPad has not suffered any physical/accidental damage, hasn’t been dropped, hit, abused etc.

I have gone through all kinds of steps and troubleshooting to see if it’s a software issue somewhere but after failing to resolve it I’m fairly certain it’s a hardware defect/fault. I have AppleCare+ purchased for the device and I know I’m also covered under O2 as I’ve had the device for less than 30 days (and the fault has not been caused by misuse). I’m just wondering whether I should contact and repair/replace the device via O2 or via Apple, or if I even have a choice, as I really need the device (as a student) and can’t really be without it for too long.

Thanks for any help or advice.

[MI5 · Accepted solution]

@JHoliness 

I'd go straight to Apple.

[JHoliness]

Thanks for the advice, I’m getting it replaced by Apple through their “express replacement” service.

As this new device will obviously have a different IMEI number, do you know if I should contact O2 to inform them of the replacement and change in IMEI number?

[MI5]

@JHoliness 

You only need to tell O2 if you have it insured through them.

[JHoliness]

Ok thanks for all your help, appreciate it.

[MI5]

You're welcome