New contract phone not working

[Dingledee]

Hi

I received a new contract phone yesterday Samsung A50 , it will not charge , I cannot get through to 02 , have been trying all morning , None of the stores are open due to the Covid-19 lock down.  According to the MY 02 I am due to make a payment by the 3rd April and I am not paying for something I am unable to use , I cannot find any answers as to why this phone will not charge up , can anyone help me with this please? Thanks 

[MI5]

@Dingledee 

Most unusual for abrand new phone to be faulty but as it is you must keep trying to contact customer service to arrange an exchange Guide: How to find help & contact O2 

[Cleoriff · Accepted solution]

It's faulty @Dingledee  and needs to be returned

You have 28 days with a faulty device. Guide: How to find help & contact O2 

[Dingledee]

Hi

Thanks for the reply @MI5  and @Cleoriff  , this was a refurbished phone all that came out in the box was a charge wire and sim card . I have searched for a returns address but not finding anything , I have never posted on the 02 community before so a bit wet behind the ears when it comes to searching for stuff.  

[MI5]

@Dingledee 

Try a different charger first.

Returns if needed here https://static-www.o2.co.uk/sites/default/files/2017-05/mobile_device_return_form.pdf

[Cleoriff]

@Dingledee 

This might help

https://static-www.o2.co.uk/sites/default/files/2017-05/mobile_device_return_form.pdf 

[Dingledee]

Tried everything @MI5  different charge wire , and plug , tried my USB port on the PC , everything to no avail 

[Dingledee]

@Cleoriff  Brilliant thanks! 

[MI5]

@Dingledee 

Send it back then, sorry about that.

Return label on my post above.

[Dingledee]

@MI5 Thank you for the help.