Am I missing a SIM card?

[SJHarris2712]

Hi, I'm new to O2 & have just received my new iPad Air. I've been given a mobile number for it & am paying £21 a month for 25gb of data, plus £12 a month for the actual iPad. However, I haven't received a SIM card & therefor cannot connect to 4g. 

My question is should I have received a SIM card? If not what am I paying £21 for & why have I been given a mobile number?

I also set up a spending cap when I created my account, thinking I would have 4g access, again what's the point of that if I can only use on WiFi?

Any help appreciated as I can't talk to anyone at O2 right now 

Sally

[PhoneChanger]

Hi, yes there should have been a SIM included if you selected a data tariff, have you checked it isn't already inside the iPad?

[Cleoriff]

@SJHarris2712 

Please try and contact customer services on the numbers in this link

Guide: Coronavirus Community Help and Support 

[SJHarris2712]

Yeah I've checked & there's nothing there 😞

[Cleoriff]

So you need to contact customer services. Numbers in the link I posted above. @SJHarris2712 

[SJHarris2712]

There only talking to people who have lost or stolen devices, I've just tried & was disconnected. I'm worried I'm paying for something I can't use, although I understand it's a difficult time, I should at least be able to email surely? Even twitter replies are being rejected!

[Cleoriff]

@SJHarris2712 

Just press any option to get through. Someone selected Fraud yesterday with a non fraud query and they got through. The issue was dealt with.

[SJHarris2712]

Ok so I got through & my sim has arrived today, however I've put it in the iPad, turned it on & off & it's still not working. It says I don't need to activate it & 4g is enabled. Does it just take a while to work or am I missing something else?🤦🏼‍♀️

[Cleoriff]

@SJHarris2712 

It may take some time.

Activating advice here if needed

https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim 

Keep turning the device on and off.

[SJHarris2712]

Yep I've restarted it a few times now but still no joy. The link just says it should work.

it shouldn't take this long surely?