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New contract phone not working

Dingledee
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Hi

I received a new contract phone yesterday Samsung A50 , it will not charge , I cannot get through to 02 , have been trying all morning , None of the stores are open due to the Covid-19 lock down.  According to the MY 02 I am due to make a payment by the 3rd April and I am not paying for something I am unable to use , I cannot find any answers as to why this phone will not charge up , can anyone help me with this please? Thanks 

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Cleoriff
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It's faulty @Dingledee  and needs to be returned

You have 28 days with a faulty device. Guide: How to find help & contact O2 

Veritas Numquam Perit

Girl in a jacket

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MI5
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@Dingledee 

Most unusual for abrand new phone to be faulty but as it is you must keep trying to contact customer service to arrange an exchange Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Cleoriff
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It's faulty @Dingledee  and needs to be returned

You have 28 days with a faulty device. Guide: How to find help & contact O2 

Veritas Numquam Perit

Girl in a jacket
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Dingledee
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Hi

Thanks for the reply @MI5  and @Cleoriff  , this was a refurbished phone all that came out in the box was a charge wire and sim card . I have searched for a returns address but not finding anything , I have never posted on the 02 community before so a bit wet behind the ears when it comes to searching for stuff.  

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MI5
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@Dingledee 

Try a different charger first.

Returns if needed here https://static-www.o2.co.uk/sites/default/files/2017-05/mobile_device_return_form.pdf

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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Dingledee
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Tried everything @MI5  different charge wire , and plug , tried my USB port on the PC , everything to no avail 

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Dingledee
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@Cleoriff  Brilliant thanks! slight_smile

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MI5
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@Dingledee 

Send it back then, sorry about that.

Return label on my post above.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Dingledee
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@MI5 Thank you for the help. slight_smile

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