New Contract??

[Anonymous]

Hi, I just tried to buy a new phone contract and phone however at the last stage it came up saying that there was a problem and that the transaction had not gone through. I have not received any email or anything however my online banking shows that the £250 that the transaction would have been is set to come out of my account via the "available balance".

Is this an error and the transaction hasn't gone through or is it because the transaction has gone through on the bank side but not O2?

Please help. David.

[jonsie · Accepted solution]

Contact O2 in the morning, don't try and put it through again or you will end up with a double transaction pending on your bank account.

It's possible that the contract has gone through but only customer service can verify that for you.

[Anonymous]

Hmm thats annoying. But ok. Thanks for the quick reply.

[jonsie]

No problem, hope they sort it for you.

[Anonymous]

I need friends alctivar the roming because I'm on vacation in Cuba and to off me,, please help alfredo

[jonsie]

Looking through my crystal ball, you need to contact customer service directly to have roaming activated. Use the contact link at the bottom of the page or either the Chat or Email link in my signature.