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Bracken
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on ‎28-03-2020 15:05

on ‎28-03-2020 15:05

Hello i have just got a huawei p30 pro and when i put my sim card in it i get no signal i have my sim in my old galaxy s7 and it works  fine any ideas please

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MI5
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on ‎28-03-2020 15:11

on ‎28-03-2020 15:11

@Bracken 

Where did you gt the phone from as it's likely faulty or barred ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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jonsie
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on ‎28-03-2020 15:14

on ‎28-03-2020 15:14

Did you buy online because you need to be very aware of insurance scams.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Bracken
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on ‎28-03-2020 15:14

on ‎28-03-2020 15:14

I dont know where it was purchased my daughter got it for me as i am a 70 year old pensioner if it is barred is there any way of unlocking it
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MI5
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on ‎28-03-2020 15:16

on ‎28-03-2020 15:16

No I'm afraid not.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Bracken
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on ‎28-03-2020 15:18

on ‎28-03-2020 15:18

Thanks for your advice
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MI5
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on ‎28-03-2020 15:19

on ‎28-03-2020 15:19

Get your daughter to return it and get her money back.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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TallTrees
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on ‎28-03-2020 15:21

on ‎28-03-2020 15:21

Hi @Bracken
Sorry to hear that your phone is not working. Perhaps you can find out where the phone came from by asking your daughter.
Seems it's possibly barred though.
Good luck and welcome to the o2 community forum


HAPPINESS IS BEE SHAPED

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