Network error but monthly bill has been paid

[Alvinaliu]

Hi o2,

I have been charged the regular £15 per month from my bank account but my network is not working. 

please help me. 

kind regards 

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

PAYG number is 4445

Use the specific Payment management number  0800 902 0217

[Bambino]

@Alvinaliu No network, including O2, guarantees 100% uptime. If the network is having an issue where you live, you still have to pay your bill. It's in the Terms & Conditions you agreed to. O2 may offer you a goodwill gesture if you haven't had service for a length of time, but they aren't obligated to. You need to call one of the numbers provided by @jonsie in the post above and speak to customer service. You can also look at the links below to see if they may help you:

How can I sort out my network issues? - o2uk

Why do I have poor coverage indoors? (o2.co.uk)