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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 248349 Views
  • 2 replies
  • 2 kudos

Direct debit date

I would like to change my payment date from 18th to 23rd of each month with immediate effect please.

Matty63 by • Level 1: Joiner
  • 435 Views
  • 3 replies
  • 0 kudos

Resolved! Death of user

My wife passed away yesterday need to amend my account 

GsJ by • Level 1: Joiner
  • 1165 Views
  • 2 replies
  • 0 kudos

Proof of purchase

Hi please can I be emailed my proof of purchase for my apple titanium watch. Thank you

Kind by • Level 1: Joiner
  • 356 Views
  • 2 replies
  • 0 kudos

Resolved! Swapping SIMs numbers between 2 active O2 contracts

Hello everyone,My question is complicated, so bear with me whilst I explain, please.My inquiry is about 2 of my monthly contracts phones:- mobile A has tariff B and number C;- mobile D (my new phone) has tariff E and number F;I would like to swap num...

BILL NOT GENERATED

Every 14th my bill is produced but this month it isn't and also app shows extra charges, when have 0 spend cap. Tried calling but ABSO.UTE pathetic!!Please advise

Hussain16 by • Level 1: Joiner
  • 479 Views
  • 3 replies
  • 0 kudos

Disney + being charged, yet i removed this extra

I was given three months free Disney+ which I activated on Wednesday, 16th August.I subsequently got a text from O2 confirming this on the same day, which began "Your Disney+ Extra is now ready". I did not want to get charged when the 3 months were u...

Kenster69 by • Level 1: Joiner
  • 2858 Views
  • 13 replies
  • 0 kudos

Tariff upgrades

Hi, So I'm looking on my o2 at the upgrades I can make every month in relation to tariff switching. There are these "Plus" plans but do they actually have anyth different? My S22 Ultra was taken on contract in July 2022, am I eligible for the "Switch...

Willhub by • Level 1: Joiner
  • 1348 Views
  • 10 replies
  • 0 kudos

SIM card

I am having difficulties to order a new SIM card as returning customer. I cannot create new account because I have an existing account with you but also I cannot change my address.

Klaudia1 by • Level 1: Joiner
  • 301 Views
  • 1 replies
  • 0 kudos

Pay monthly

My monthly bill has been taken out of my bank but no top up has been added and saying I don’t have a plan with 02

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