Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos


Hi I had overdue payments on my account but I Have paid them and my data and calls are still not working

Caitlin1 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Pay Monthly SIM

A little help please, trying to help my father go through the online process of buying a new SIM, I'm on the phone while he is online. He is not coming from another provider, this is a fresh purchase, so what option should he select when asked for a ...

Resolved! Sim Only

Hi, I have a sim only contract and I use the card in an old iPhone 5. I’ve been given an unlocked iPhone XR but the sim isn’t being accepted by the XR - do I need to get an updated SIM card please? Thanks, Angela

Angz by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Overcharged

My usual phone bill is just under £25 a month as i pay for just the sim by itself, to my surprise last month my phone bill came to around £75 and i knew this couldn’t be right because i don’t have any bolt-on’s and don’t buy things with my phone. i c...

Resolved! Payment date

I would like to change my payment date but can’t get to talk to an online advisor keeps asking me back to my o2Have been through everything in the contact o2 areas I’m getting frustrated nowAny helpThanks

Lorri72 by Level 1: Joiner
  • 1 replies
  • 0 kudos

MMS receiving - why does the spend cap need to be above £0?

Hey all I want to set a spend cap of £0 on my account as I know I do not want to send MMS or international texts. I however want to be able to receive MMS but apparently this is blocked by setting the spend cap to £0 - even those these are free to re...

rcfc76 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Repair

Does anyone know how I go about getting my mobile repaired after slight water damage please?

Azure by Level 1: Joiner
  • 1 replies
  • 0 kudos

No notification of tariff change or Auto-save

I received an email at 11:37 today informing me 'Hi , Your tariff change is all sorted. You're now on: O2 Refresh Unlimited 24M 25GB.' I last took out a contract in November 2016 for O2 Refresh Unlimited 24M 20GB and myO2 confirms I've been out of co...

Dhiammara by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! My bill did not reduce after 24 months

Hi there. I had a 24 month contract which ended in Dec 2020 but my invoice value did not reduce. In fact it went up. How do I request a refund please? Thank you.

mgigi by Level 1: Joiner
  • 3 replies
  • 0 kudos