Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Switching tariff

If I switch tariff does it extend my contract?

Resolved! Return my fold5 back

I need a bag to post my old fold5 back

Resolved! Can I upgrade if I pay off my device plan?

As mentioned above can I pay off the contract and upgrade early? Also as I have the anytime switch up if I upgrade will it move me over to the 90 day switch up T&C?

speaking to a human being who can actually help

How in gods creation do you actually speak to a clued up human any more and not some automated message circle jerk or broken A.I bot nonsense.This company has slid so down the hill it's at the bottom of the ocean!

Can’t send text message error code 38, however i can send text to number if i delete contact

Hi All Apologies if this has been asked before. Last year i stopped being able to send text messages to one number. I get an error code 38.After searching for the solution i have discovered if i delete the text thread and the contact, i am able to te...

Upgrade confusion

Hi, I have 2 numbers on my account. I've just received my S24 ultra upgrade but it's been associated with the wrong number (my mistake) I've since discovered that the number I wanted it on is now out of contract. Is it possible to transfer that numbe...

Resolved! End contract

If at end contract does it roll on month to month?

Direct debit

O2 has stopped collecting my direct debit. It shows as set up . I haven't changed bank accounts The chat bot doesn't understand this and trying to speak to someone is impossible . 24 minutes and still holding . Shocking .. spending ages to pay them !...

Resolved! WiFi calling

Hello. When I go to enable WiFi calling on my MyO2 account (Pay Monthly), it says "Your request to activate Wifi and 4G Calling didn’t go through. Try again." What am I doing wrong?

Resolved! Issues With Bill

I'm having massive problems with O2, I've been with them since BT Cell etc says and now I can't wait to leave For some reason my Direct Debit failed on the 23rd, so I paid the bill from my Debit Card the next day. But, I'm still getting messages aski...

O2

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