Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 255238 Views
  • 2 replies
  • 2 kudos

Resolved! Switch up - Cannot move number from old to new phone

Hello, I've been with o2 for a year and pre ordered my new Samsung Galaxy S24 ultra instore using my switch up plan on Thursday 18th January which was delivered yesterday. I then tried to order a eSim swap from my old O2 S23+ to my new phone but neit...

Sim stuck in processing

I want to make a complaint about the appalling service from you, my sim has been stuck in processing for 8 days and you are doing nothing to fix this

Pally999 by Level 1: Joiner
  • 346 Views
  • 1 replies
  • 0 kudos

Resolved! International Charges

Hello everyone! I have a question, should I be charged for call that I haven’t answered? I’m currently in Australia, there is 11 hours time difference between here and the UK. Whilst I was asleep overnight I received 2 phone calls - obviously these w...

JMC1 by Level 1: Joiner
  • 684 Views
  • 2 replies
  • 0 kudos

Paying a Final Bill

Hi all, After some help if anyone could assist me. I recently took the decision to swap from 02 to Sky Mobile after many many years with 02. I used my PAC code to swap my number over and then received a letter through the post as expected telling me ...

BigBenji by Level 1: Joiner
  • 1076 Views
  • 5 replies
  • 0 kudos

Resolved! Cancelling sim

How can I cancel my account , I do not use the sim at all 

JS6 by Level 1: Joiner
  • 478 Views
  • 2 replies
  • 0 kudos

Resolved! Address

How do see what address I have on my account? I recently moved home and I’m expecting a new SIM card but unsure which address it has been sent to??

ScottCole by Level 1: Joiner
  • 493 Views
  • 2 replies
  • 0 kudos

Call divert

HiI'm using a Nokia express music ( I think it's 5310). When I'm trying to divert calls it says "not allowed" when I'm checking status of divert it says "service is off".Someone has told me that you need to disable WiFi calling to make call diverts w...

Shaz786 by Level 1: Joiner
  • 529 Views
  • 1 replies
  • 0 kudos

Resolved! travel to india and O2 phone charges

I am due to travel to India for a touring holiday in 4 weeks can you advise me of the charges and if a bolt on is available.

AndySmith by Level 1: Joiner
  • 609 Views
  • 2 replies
  • 0 kudos

Sim plan

My sim o2 plan has expired, contacted o2 as I saw a cheap one on uswitch but o2 say it is not available, but it still is on uswitch,my query is can I purchase the cheap o2 sim plan on uswitch and still stay on o2 with my same number?

Helen26 by Level 1: Joiner
  • 486 Views
  • 1 replies
  • 0 kudos