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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Resolved! Parents on wrong sim

Hi, My elderly parents are supposed to be on a payg sim, which is what was advertised when they paid for it, but they say that they have to put £20 per month as their credit disappears. It seems they're on a pay monthly instead, they probably use the...

Resolved! About phone

Hi trying to find out when me phone will be back on paid me bill Friday and still not on

Unable to make or receive calls

I upgraded yesterday morning have kept the same number. I was told it could take up to 24hrs for service to start on my new SIM. My phone is showing O2 service and I am able to send texts but unable to call out or receive incoming calls

Just added an apple watch to my account - not able to make or receive calls from my number

Hi everybody, I've added an Apple Watch SE to my account today, and after setting up the plan I'm no longer able to make or receive any calls from BT landlines or anywhere. Calls to my number don't even hit voicemail so something sounds like its roya...

apple watch se

Hello, i have an iphone 12 and I have just ordered an apple watch se as well. Since than I am not able to make or receive phone calls, messages and wi fi works fine. Please can you advise what us the issue

Revolut Direct Debit

Trying to sign up to a monthly tariff but the O2 app doesn't recognize my Revolut bank account number/sort code. Is a Revolut account usable for this?

What do I do

Hi so I’ve ordered a iPhone 12 Pro from an upgrade yesterday. When I chose the phone they said it was in stock and now I received an email to say it is out of stock. What do I do? How long will I have to wait? I need a handset this week. When will I ...

Resolved! Paying of device plan

Hi everyone I am looking to pay off my device plan at end of the year now. But I can see a upgrade option when I go to my device and if I pay it that way and upgrade to sim only from my device what happens to my airtime plan will that change or will ...

Resolved! Split account

Good Evening,I currently have 2 mobiles associated with my account. My daughter who has one of the mobiles has moved into her own house and wants to transfer the mobile across to her, retaining the tariff and the mobile number. How do we initiate thi...

My number comes up as private when I call my contacts

I've recently come to O2 from Giffgaff and ported my number across. However I noticed that when I call my contacts, my number comes up as private. I'm on a OnePlus 5. I contacted Live chat with O2 and tried the suggestions below which didn't work:res...

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