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Rolling Plan not renewing

Jasrem
Level 1: Joiner
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on ‎29-01-2024 11:54

on ‎29-01-2024 11:54

Rolling plan did not renew on 25th Jan 2024. But payment was taken from my credit card on 25th Jan 2024. Customer Service unable to help. Anyone else have similar problems? Same happened to me in November 2023 so took out a new rolling plan on 25 Nov 2023. It renewed OK in December but not in Jan 2024. 

Really poor customer service from O2. How can I get my money back?

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madasaf1sh
Level 78: King of Kings
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on ‎29-01-2024 12:22

on ‎29-01-2024 12:22

@Jasrem 

 

You need to speak to Customer Services, as they are the only ones who can help..  Your other option is to contact your bank and do a chargeback.. 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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