Network down

[Anonymous]

Will 02 be compensating for loss of service for the last 48 hours?... I use my phone for work! 

[Anonymous]

@Anonymous I doubt they will as it has been less than a week at least. If you think they should then maybe you should complain 

http://www.o2.co.uk/how-to-complain

[MI5 · Accepted solution]

You might get a goodwill gesture once services are fully restored but there is no obligation from any network to compensate as service isn't 100% guaranteed I'm afraid.

[adamtemp64]

Is it a business tariff @Anonymous as obviously difference's in sla etc 

[MI5]

But still no guarantee of service though......

4 O2 OBLIGATIONS

4.1 O2 will supply the Services with the reasonable skill and care of a competent telecommunications service provider.

4.2 O2 does not guarantee that the Services will be continuously available and/or fault-free. The Customer acknowledges that faults may occur from time to time, provided that any specific availability or service levels agreed between the parties or as set out in a Service Schedule will take precedence.

http://static.o2.co.uk/www/docs/termsandconditions/general-terms-for-business-customers-1-april-2016...

[MercedesS]

Hello @Anonymous, welcome to the O2 community! 

The O2 Community is a place for you to ask other customers like you. We are a group of customers and friends who like to help each other out, we are not O2 Customer service I am afraid. 

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@Anonymous wrote:

Will 02 be compensating for loss of service for the last 48 hours?... I use my phone for work! 

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To be honest, it is difficult to answer with the info you gave us 

Please let us know more or contact Customer Service here if that was our first intention

We hope to see you around  

Thanks @MI5, @adamtemp64 and @Anonymous for all, you are just