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Level 1: Joiner
Posts: 1
Registered: ‎28-12-2018

Netflix 6 month offer

I recently purchased a new SIM only deal which included 6 months free Netflix.. I have had email confirmation of this from o2.. but when I try to activate it on my phone, it says my number is not elegible for the offer... I messaged a guru but they couldn't help... anyone have any ideas.. Thank you..
Posts: 72,554
Topics: 683
Registered: ‎14-01-2013

Re: Netflix 6 month offer

[ Edited ]

Hi @Davis74

There are so many problems redeeming this offer. Have you tried turning WiFi off and doing it over mobile data only?

If still having problems I will ask one of our community managers @EmilieT or @Martin-O2 to help.

Best of luck and welcome to the forum Welcome

*The Game Is On*


Anonymous
Posts: 0

Re: Netflix 6 month offer

Another one for @Martin-O2

Level 1: Joiner
Posts: 1
Registered: ‎28-12-2018

Re: Netflix 6 month offer

I have same problem , went for the upgrade on 23rd Dec 18. Just spoken with a technical advisor, he informed there is a problem, they don’t know when it will be fixed nor how they will advise when problem fixed.

O2 seem to be still promoting the offer , how can they do this when thy know it’s not working.

 

Level 1: Joiner
Posts: 2
Registered: ‎28-12-2018

Re: Netflix 6 month offer

I’ve also got the same problem. My husband and I changed tariffs and got the little card from the in store guru for 6 months each. I even got an email today asking me to activate the offer but neither number is now being accepted. Very frustrating!  Can’t seem to get anyone on chat today either!

Posts: 88,093
Topics: 532
Solutions: 11,335
Registered: ‎04-04-2012

Re: Netflix 6 month offer

O2 are aware of a problem and working on a fix.
@Martin-O2 is helping out in the meantime.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,930
Registered: ‎18-02-2016

Re: Netflix 6 month offer

Hi everyone! 

 

There is currently an issue with the Netflix offer that's causing problems for some customers trying to redeem the offer. 

 

We should have an update on this early next week and I grab details of those affected then if need be. 

Access for You: Registration - Find out how to register for our Access for You service.
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Community Manager
Posts: 5,712
Registered: ‎23-07-2014

Re: Netflix 6 month offer

[ Edited ]

Hi everyone, 

I've just received confirmation that the website redemption issue should be fixed now. Can you please try again if you haven't already and let us know if you're still having issues with this or if it goes through ok now? Smiley Happy @Davis74@AgentDD@Dido55?

Cheers

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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Level 1: Joiner
Posts: 2
Registered: ‎28-12-2018

Re: Netflix 6 month offer

Still no luck. I put my mobile number in but don’t get the text message with the activation code. I have had issues before with not getting texts from o2. Appreciate some help on this!

Posts: 72,554
Topics: 683
Registered: ‎14-01-2013

Re: Netflix 6 month offer

@Marjo?

*The Game Is On*