cancel
Showing results for 
Search instead for 
Did you mean: 

Need to speak to customer services but signal keeps cutting out

Debs846
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Since last Sunday phone keeps ‘searching’ for signal periodically - make a call then is cut off by continuous static noise - told problem with mast in local area - then received text to say it is fixed. Have reset phone numerous times - still can’t make calls can’t even ring customer services? Help

Message 1 of 3
88 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 106402 Posts
  • 790 Topics
  • 5485 Solutions
Registered:

@Debs846 

Have a look at this guide Guide: How can I sort out my network issues? 

If you need to speak to O2 then you will have to use Skype. All details and numbers are in this guide

Guide: Coronavirus Community Help and Support 

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 3
71 Views
2 REPLIES 2

Cleoriff
Level 94: Supreme
  • 106402 Posts
  • 790 Topics
  • 5485 Solutions
Registered:

@Debs846 

Have a look at this guide Guide: How can I sort out my network issues? 

If you need to speak to O2 then you will have to use Skype. All details and numbers are in this guide

Guide: Coronavirus Community Help and Support 

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 3
72 Views

Silver-Lake
Level 2: Apprentice
  • 15 Posts
  • 0 Topics
  • 1 Solutions
Registered:

Hi Deb. If you've reset your phone, then you may need to download the 02 settings to your phone again. As I don't know what phone you have, I advise you to take it to your nearest 02 store, and ask them to check your phone settings. It's just a suggestion though. I can't guarantee that it will fix things.

Message 3 of 3
57 Views