Need to speak to customer services but signal keeps cutting out

[Debs846]

Since last Sunday phone keeps ‘searching’ for signal periodically - make a call then is cut off by continuous static noise - told problem with mast in local area - then received text to say it is fixed. Have reset phone numerous times - still can’t make calls can’t even ring customer services? Help

[Cleoriff · Accepted solution]

@Debs846 

Have a look at this guide Guide: How can I sort out my network issues? 

If you need to speak to O2 then you will have to use Skype. All details and numbers are in this guide

Guide: Coronavirus Community Help and Support 

[Silver-Lake]

Hi Deb. If you've reset your phone, then you may need to download the 02 settings to your phone again. As I don't know what phone you have, I advise you to take it to your nearest 02 store, and ask them to check your phone settings. It's just a suggestion though. I can't guarantee that it will fix things.