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Need to contact o2 but phone completely disconnected

xiras
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I am currently on a payment plan and suffering regular disconnections (every two or three days).

This time my phone has been completely disconnected and I can't even make a call to o2.

 

I don't have access to another phone and the only way I have been able to get hold of o2 is waiting around on the website until a chat box pops up.

 

Does anyone know any way to get the chat box to pop up quicker or have a link I use or anything?

 

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Bambino
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@xiras You can try calling by downloading Skype. Free numbers to call and Skype instructions are here:

Guide: Coronavirus Community Help and Support 

Because you're not buying anything, O2 doesn't consider your call important, so use the Lost/Stolen or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.

 

Edited for instructions

I DO NOT WORK FOR O2



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xiras
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I'd rather not use skype if there is another way

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Bambino
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@xiras I will tag our O2 online advisors. @O2Lisa or @Korey01 can you please help?

I DO NOT WORK FOR O2



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MI5
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@xiras 

Chat usually pops up in the shop pages so hang around the new iPhones page and see if it pops up.

https://www.o2.co.uk/shop

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Korey01
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Thanks @Bambino for the chance to resolve this. @xiras 

will PM you so we can go through some more information

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