Need to change my Date of Birth on my account, its incorrect!

[Designer80]

Hi All,

How do I change my DOB on my O2 account as its incorrect? This has been flagged up on a credit report that recently came through to me, and this could affect when I need to get a mortgage, so I need to correct this sooner rather than later?

Can anyone help me with this?

Thanks,

Designer80

[Cleoriff · Accepted solution]

Hi @Designer80 

Call customer services and be prepared to email or fax a copy of your birth certificate.

Guide: Coronavirus Community Help and Support 
http://www.o2.co.uk/contactus

[O2Karl]

Hi  @Designer80 

You will need to contact customers services to correct this; they are the only team that can adjust the Date of Birth for you. 

Contact O2 on 202 from your mobile which is a free call or ring 0344 809 0202 from a landline which is a standard rate call.

Hope this helps.

[Designer80]

Thanks for the reply, I will do that now.

[Cleoriff]

You're  welcome @Designer80 

Best of luck