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Upgrade issue

White0007
Level 1: Joiner
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I've just went to upgrade to p40 pro which says 50 pound off upfront cost. But when I go to pay the 50 pound isn't coming off my 224 that I owe on other device.
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MI5
Level 94: Supreme
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@White0007 

It's not £50 off what you owe. 
It's the new device that is discounted. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@White0007 

It's not £50 off what you owe. 
It's the new device that is discounted. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 2
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