change tariff

[Kornelia]

I would like to change my tariff. Right now I am paying too much and I want to change it. I am on self-isolation so I can't go to the shop and the live chat is not working. I wonder if I can chang it somehow online. 

[Cleoriff]

No, unless you are on a sim only contract where you can upgrade.

If on Refresh you can flex your tariff up and down once a month

https://www.o2.co.uk/refresh/flexible-tariffs 

You need to call O2 to discuss your options @Kornelia 

All numbers in this guide Guide: Coronavirus Community Help and Support 

Guide: How to find help & contact O2 

[MI5 · Accepted solution]

@Kornelia 

You can change tariff or upgrade in your MyO2 without going anywhere http://www.o2.co.uk/myo2

[Kornelia]

Thank you very much for your help

[Kornelia]

Thank you, I did it and it worked

[MI5]

You're welcome @Kornelia 😉