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Level 1: Joiner
Posts: 1
Registered: ‎20-11-2018
Accepted Solution

Need PAC code been waiting over 3 hours on chat and no success

Need to get my Pac code from 02 to transfer  number to another sim but unfortunately  I'm not getting anywhere  with the 02 live chat. Anyone able to help 

Posts: 87,589
Topics: 530
Solutions: 11,157
Registered: ‎04-04-2012

Re: Need PAC code been waiting over 3 hours on chat and no success

@Jt2000 you can call 202 

https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 63: Greatness Assured
Posts: 12,371
Registered: ‎31-03-2010

Re: Need PAC code been waiting over 3 hours on chat and no success

@Jt2000 Call customer service on 202 from your mobile. You may have to wait on hold at this time of day, but it will get you a better result. Also be aware that once you get your PAC, the process will not start until Monday at the earliest.

I DO NOT WORK FOR O2

Posts: 69,799
Topics: 547
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Registered: ‎04-01-2009

Re: Need PAC code been waiting over 3 hours on chat and no success

Live chat is aailable on IE and Edge. It seems to be broken on other browsers.

They will more than likely tell you to call anyway but if you are on contract you can insist they give you the PAC. P&G must call.