New customer

[Mark94]

Have been waiting 72 hours for the credit team to “get back to me”, no way to follow up. Is. O2 always this bad?

[MI5]

@Mark94 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you - on Facebook or Instagram https://www.o2.co.uk/abouto2/social-media

Or you can call them on 0800 081 0255

Thanks

[Enlli]

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@Mark94 wrote:

Have been waiting 72 hours for the credit team to “get back to me”, no way to follow up. Is. O2 always this bad?

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Frequently 

[jonsie]

It's ridiculous to be honest

There must be an awful lot of new customers if credit checks are taking this long

Or very few staff working on new accounts

Most companies are now automated for credit checks and only referred to humans if further checks are necessary

[MI5]

Is anyone surprised though?

[jonsie]

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@MI5 wrote:

Is anyone surprised though?

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Not me for sure!

[pgn]

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@jonsie wrote:

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@MI5 wrote:

Is anyone surprised though?

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Not me for sure!

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Surprise has been replaced by suspicion, occasionally surpassed by some level of flabbergast...