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Nano sim replacement

slayerad2000
Level 1: Joiner
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I need a replacement nano sim for my new phone as my old sim is a micro sim.

It cannot be made into a nano sim.

I want to keep my old number.

Everything online is telling me to visit my local o2 shop which i am unable to do in lockdown as my nearest shop is 36 miles away in england and i live in wales.

I have phoned o2 but just get disconnected.

Surley i can't be that tough to post one out?

Message 1 of 6
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madasaf1sh
Level 78: King of Kings
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@slayerad2000

You will need to call customer services, they are now closed and will reopen at 8am tomorrow

Details below are from a Guru

If you call 202 or 0844 809 0202, when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 6
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MI5
Level 94: Supreme
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Registered:

@slayerad2000 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 6
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Bambino
Level 86: Prestigious
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@slayerad2000 Have you tried pushing the nano sim out?

sim card (1).jpg

I DO NOT WORK FOR O2



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Message 4 of 6
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ks11
Level 1: Joiner
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in exactly the same position as you. cant get through to anyone on my elderly mothers behalf to get a new sim, contantly disconnected. very frustrating

Message 5 of 6
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MI5
Level 94: Supreme
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Registered:

@ks11 

Best time to call is 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 6
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