Nano sim replacement

[slayerad2000]

I need a replacement nano sim for my new phone as my old sim is a micro sim.

It cannot be made into a nano sim.

I want to keep my old number.

Everything online is telling me to visit my local o2 shop which i am unable to do in lockdown as my nearest shop is 36 miles away in england and i live in wales.

I have phoned o2 but just get disconnected.

Surley i can't be that tough to post one out?

[madasaf1sh]

@slayerad2000

You will need to call customer services, they are now closed and will reopen at 8am tomorrow

Details below are from a Guru

If you call 202 or 0844 809 0202, when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

[MI5]

@slayerad2000 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

[Bambino]

@slayerad2000 Have you tried pushing the nano sim out?

[ks11]

in exactly the same position as you. cant get through to anyone on my elderly mothers behalf to get a new sim, contantly disconnected. very frustrating

[MI5]

@ks11 

Best time to call is 8.00am