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Over heating phone

Kev1967
Level 1: Joiner
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on ‎13-11-2020 18:55

on ‎13-11-2020 18:55

Why is it so hard to actually talk to someone about my phone overheating?

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MI5
Level 94: Supreme
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on ‎13-11-2020 18:57

on ‎13-11-2020 18:57

@Kev1967 

You'd be better off talking to your device manufacturer.

O2 customer service aren't trained to fix phone faults.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎13-11-2020 19:17

on ‎13-11-2020 19:17

Probably a rogue app such as Facebook

A factory reset might be an option before sending the phone for repair

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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