Mycontentat Nexgen

[AR]

Just had a text thanking me for suscribing to a service which will apparently cxost me £4.50 per week - I am assuming it is SPAM and not replying STOP to the number given - Is this correct?

[MI5 · Accepted solution]

@AR 

You need this advice https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

[Bambino]

@AR This site is very helpful when it comes to issues like yours: https://payforitsucks.co.uk/

[Cleoriff]

Hi @AR

Mentioned here on the community last month.https://community.o2.co.uk/t5/Other-Products-and-Services/My-Content-Nextgen-SCAM/td-p/1170612

The advice then was to text stop to the number given.

You can also contact customer services https://www.o2.co.uk/contactus and ask them to place this bar to your account, 'Bar All Direct to Bill Debits'

This will stop money being taken out of your account again...

[ScottAG]

I have had exactly the same issue today, but I definitely have not 'fallen' for signing up to something either. I know that I haven't, so how these unscrupulous companies are allowed to work like this is beyond me. How many people are they scamming like this?

Luckily o2 have credited my account with the £4.50 charge and have set a bar to stop this type of thing from happening again.

I am tech savvy and know that there is absolutely no way I would have signed up. I don't click on links or visit dodgy websites and I certainly don't share my mobile number with random companies. So how are they doing it, and how are they allowed to?

[MI5]

@ScottAG we're trying to get it stopped https://community.o2.co.uk/t5/Discussions-and-Feedback/Premium-rate-services-petition-to-O2/td-p/118...

[ScottAG]

Thanks, just added my support to that 👍

[MI5]

Cheers