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Level 1: Joiner
Posts: 3
Registered: ‎17-01-2019
Accepted Solution

Paying out o2 refresh contract early?

Hi - before I start I just want to say i've read the guide on how to cancel a contract but im still slightly confused.

 

Basically my contracts up on the 26/02/2019 (which is my bill date) and its giving me the option to upgrade for a fee of £50 (my device plan times by 2), if i was to go ahead and pay that fee then what other charges am I liable for?

 

(Baring in mind my airtime bill is £30 and I only have 2 bills left to pay as per the contract)

 

I am looking to move networks and get that I would have to request a PAC code etc to keep my number.

 

 

Posts: 116,617
Topics: 573
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Registered: ‎04-04-2012

Re: Paying out o2 refresh contract early?

[ Edited ]

@azzyb123

If you upgrade early you don't pay the remaining airtime on the current contract but your new airtime bill will apply immediately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 3
Registered: ‎17-01-2019

Re: Paying out o2 refresh contract early?

Thanks for the reply MI5 Smiley Happy

 

I understand what you are saying - the bit im particularly confused about is, say I cancelled my contract today and paid the £50 remaining device plan then requested a PAC code which then say I gave to my new network tomorrow this would officially end my contract with o2, yes?

 

Which going off the guide would mean im liable for early cancellation charges, is this correct? And if so, how much would the early cancellation charge be

 

Sorry if it's really obvious - and I know you guys must get this asked an awful lot, thanks.

 

Posts: 116,617
Topics: 573
Solutions: 16,170
Registered: ‎04-04-2012

Re: Paying out o2 refresh contract early?

[ Edited ]

@azzyb123

You only need to give 30 days notice to cancel the airtime for free so your final o2 bill would just be for 30 days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 3
Registered: ‎17-01-2019

Re: Paying out o2 refresh contract early?

Ahhh okay, so to clarify if i rang and gave them 30 days notice before my contract ends (which i would) theyd bill me for 30 days, this would just be my monthly airtime bill? Or a different figure?

 

Again thanks a lot.

Posts: 116,617
Topics: 573
Solutions: 16,170
Registered: ‎04-04-2012

Re: Paying out o2 refresh contract early?

 


@azzyb123 wrote:

Ahhh okay, so to clarify if i rang and gave them 30 days notice before my contract ends (which i would) theyd bill me for 30 days, this would just be my monthly airtime bill? Or a different figure?

 

Again thanks a lot.


@azzyb123 just the equivalent on 1 month of airtime.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 70: Enigma
Posts: 17,133
Registered: ‎31-03-2010

Re: Paying out o2 refresh contract early?

@azzyb123 See this guide on how to get your PAC: https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

Once you use the PAC it automatically cancels your O2 contract, and a final bill will be produced. Do not cancel your Direct Debit with O2 until you receive a zero bill.

I DO NOT WORK FOR O2



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