My sim swap hasnt worked

[Anonymous]

I am changing from pay as you go to contract and followed the instructions by text to swap my sim. Its been 60 hrs now (its supposed to be up to 24hrs) and my old sim hasnt deactivated and I dont want to do it again just incase it mucks up the whole process. What do I do now???

[jonsie]

Do it again or pop into your O2 store. 

You won't mess things up as it hasn't been actioned.

[Cleoriff · Accepted solution]

It is a long time for the swap to take place. You need to keep rebooting your phone (turning it off and back on again) If it doesnt work then do it again.. http://swapmysim.o2.co.uk/

If after all that it still hasnt worked then ring customer Services..

http://www.o2.co.uk/contactus

[Anonymous]

Hi there @Anonymous

If you are changing from pay and go to contract, then you need to follow the instructions for keeping your number. The form you have sent doesn't work in this case.

this is the correct one http://www.o2.co.uk/help/phones-and-devices/how-to-keep-your-mobile-number

Hope this helps.

[MI5]

You have used the wrong form.
You need this one http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,Ts=Webforms,T=PreToPost

[Anonymous]

Thank you very much for all your help...will try all x