on 26-05-2023 08:08
Hi,
I lost my device 21/05, reported it lost that day, made an insurance claim and had a new device by midday 23/05. The new sim was already pre-avtivated at 0725am that morning. Unfortunately, my phone was connected to o2, I had signal but I couldn't connect to mobile data, receive or make calls or texts. Its basically a WiFi phone. I called CS, they said there were bars on the account. Next day 24/05, after instruction I went instore and did a sim swap. Today on 26/05, still same problem. Its been 4 days..... CS don't know what the problem is. Its not my phone as another sim worked in it fine. I feel there's a block on the account somewhere but they can't identify it.....
Please help.....
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on 26-05-2023 08:56
The system automatically blocks the phone, sim and account when reported lost.
You'll need to keep trying customer service until you find someone who knows what they are doing.
on 26-05-2023 08:09
Sorry, CS said there were NO bars.
on 26-05-2023 08:56
The system automatically blocks the phone, sim and account when reported lost.
You'll need to keep trying customer service until you find someone who knows what they are doing.
on 26-05-2023 09:24
on 26-05-2023 09:24
Thanks Kudos,
I've been trying each and every day several times. It couldn't be an IMEI block could it? Because I tried another sim in the new device and it works. CS just told me they were going to lift an IMEI bar despite saying there weren't any bars.
on 26-05-2023 09:55
No, not IMEI, it's on your account settings.
on 27-05-2023 20:10
on 27-05-2023 20:10
Still no joy. They finally accepted there was a call block on the account on Thursday evening. It's now Saturday evening and nothing. I chased yesterday and they told me to give it another 24 hours 34 hours ago. What else can I do? I haven't had a workable phone since Monday and have lost access to various essential, phone number specific apps in the process.
on 27-05-2023 21:50
on 27-05-2023 21:50
on 29-05-2023 09:10
on 29-05-2023 09:10
on 29-05-2023 13:48
on 29-05-2023 13:48
Thanks Sarah. I've responded.