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1 ACCEPTED SOLUTION
Accepted Solutions
- 127919 Posts
- 835 Topics
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Hi @Sarahobrien
A number of things to try
Open settings on phone and check you have the correct message centre on your device
Pay Monthly +447802000332
Pay & Go +447802092035
Also take your sim out and clean it gently, reboot the phone.
Finally check your network status here https://status.o2.co.uk/
If that fails then you need a new sim. Available online or via an O2 shop
- 127919 Posts
- 835 Topics
- 7586 Solutions
Hi @Sarahobrien
A number of things to try
Open settings on phone and check you have the correct message centre on your device
Pay Monthly +447802000332
Pay & Go +447802092035
Also take your sim out and clean it gently, reboot the phone.
Finally check your network status here https://status.o2.co.uk/
If that fails then you need a new sim. Available online or via an O2 shop
- 342 Posts
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- 7 Solutions
- 5434 Posts
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- 65 Solutions
Hi @Sarahobrien, and welcome to the community 
Did you get a chance to try the suggestions above? Any progress with your messages?
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