My bill

[Nicola72]

I am getting billed £20 for a phone call that I have not made to some place called Blossom home care in Manchester.

[Bambino · Accepted solution]

@Nicola72 You need to speak to customer service.
Call 202 from your mobile or 0800 032 1402 from any phone.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

Other numbers are here: Guide: Coronavirus Community Help and Support 

[TallTrees]

 https://community.o2.co.uk/t5/How-to-Guides/Tips-to-avoid-unexpected-charges-on-your-bill/ba-p/12182... 

Hi @Nicola72  read this by our Community Member @Cleoriff 

Good tips ~ get a bar put on your phone to prevent direct billing and premium numbers being sneakily put on! O2 customer services will do this when you speak to them.

Good Luck ~