Move to another provider

[Anonymous]

I am currently 14 months into aa 02 refresh contract with a 24 month device plan. If I pay off the remainder of my device plan am I able to cancel my O2 contract to move to another provider?

Thanks

[Cleoriff · Accepted solution]

@Anonymous  If you pay off you device and ask for your PAC then you are free to move to another provider

Info on cancelling contract here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/How-To-Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

And requesting PAC here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-to-get-your-PAC-2017-Update/ba-p/1052278

[MI5]

Our community guide to refresh will help you too
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-does-O2-Refresh-work/ba-p/1014093

[Marjo]

Hey @Anonymous! How are you getting on? Let us know if you got all the info you needed about cancelling your contract or if you have any further questions?

Cheers @Cleoriff & @MI5 for your help.