Solved: Swap My Swim

Anonymous · ‎28-10-2017

I'm trying to swap my sim but nothing is working. I tried online it keeps saying in progress but it's been longer than 24 hours tried via texting it says there was an error. Why isn't it working? Hurry and sort it out O2 this is a disgraceful level of service.

MI5 · ‎28-10-2017

Give cs a call as they won't see your message here http://www.o2.co.uk/contactus
Make sure you are using the correct form to.
http://swapmysim.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎28-10-2017

Give cs a call as they won't see your message here http://www.o2.co.uk/contactus
Make sure you are using the correct form to.
http://swapmysim.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎29-10-2017

you also won't be able to swap sims if you have a balance on the old account, or a payment left to clear on a device plan.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎29-10-2017

@gmarkj wrote:
you also won't be able to swap sims if you have a balance on the old account, or a payment left to clear on a device plan.

That shouldn't make any difference to a sim swap.

I've done sim swaps mid contract without any issues.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎30-10-2017

i stand corrected...
please ignore my previous comment.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Martin-O2 · ‎30-10-2017

Hey @Anonymous how are you getting on with your sim swap? Have you made any progress?

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