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Most unhelpful on the phone

Bekah2
Level 1: Joiner
  • 2 Posts
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Paid my bill last Tuesday! O2 have still said pending Payment and have now restricted my services! Not helpful!
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MI5
Level 94: Supreme
  • 143429 Posts
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@Bekah2 

Try and contact customer services. 

Numbers to try here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Message 4 of 4
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MI5
Level 94: Supreme
  • 143429 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Bekah2 

Did you pay both device and airtime if on a refresh contract?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 4
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Bekah2
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
It’s just a sim only deal - I just opened up my account online paid the full amount - and they still haven’t taken my payment just says Pending O2 LEEDS
Message 3 of 4
381 Views

MI5
Level 94: Supreme
  • 143429 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Bekah2 

Try and contact customer services. 

Numbers to try here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 4
361 Views