Porting number to O2 - security section

[alg123]

I have completed the online form to port my number to O2 twice and nothing has happened.

I can't get through to customer services as every option I seem to take ends with please check my O2 or bye.

Im looking ti complete it again and the onIy bit I think is causing the issue is the security section. Its asking for 2 characters if my password but saying its not the password I use to login to the website.

As I cant recall setting up another password and have never contacted O2 customer services im not sure what this could be. Is it the answer to my security question?

[MI5 · Accepted solution]

@alg123 

It's the answer to your security question which can be reset by going into "My Details" in your MYO2.

[alg123]

Thanks very much. Just reset it and used that. I've now had a text saying my port will be actioned tomorrow.

[MI5]

You're welcome