Monthly subscription

[Anonymous]

Hi just checked my bank account and it appears a monthly payment has been going from account to O2 since Aug 2014 for £10 and I have no idea what this is for?

[MI5]

You can check in your MyO2 http://www.o2.co.uk/myo2 or give customer services a call http://www.o2.co.uk/contactus

[Anonymous]

do you subscribe to anything like spotify premium?? as spoityfy takes this payment via your mobile number! sounds like your subscribing to something,, did you sign up for teh 30 day free spotify trial then forget to canx at the end of the 30 days??? or have you got a bolt on attached to your account?? 

[Anonymous]

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premi...

[Marjo]

Hi @Anonymous welcome to our community! Sorry to hear you've had unwanted charges on your bill. 😞 Please do check the advice and guide above from our members. Did you manage to find out anything in My O2?

Let us know how you get on!

[jonsie]

So that's almost £400 since August 2014. Just goes to show that bills need checking every month!