Solved: Premium rate calls

Anonymous · ‎11-09-2017

Can I block premium rate calls coming to my phone ?

MI5 · ‎11-09-2017

No, only outgoing.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Anonymous · ‎11-09-2017

Hi @Anonymous you can call & ask customer service about it. If you want it you can get one free number change from O2 or read this link that may help

https://www.o2.co.uk/contactus

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/td-p/968023

MI5 · ‎11-09-2017

No, only outgoing.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MercedesS · ‎19-09-2017

Hello @Anonymous, welcome to the O2 community!

Please read the guide @Anonymous sent. But, as @MI5 said, O2 can only apply a block on your account for outgoing premium rate services.

If you need to block unsolicited incoming calls, you can register on TPS online which should take you off the national marketing database.

Let us know if we can help you with anything else.

Thanks @Anonymous and @MI5 for the help!

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