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Monthly subscription

Anonymous
Not applicable

on ‎19-09-2017 11:03

on ‎19-09-2017 11:03

Hi just checked my bank account and it appears a monthly payment has been going from account to O2 since Aug 2014 for £10 and I have no idea what this is for?

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MI5
Level 94: Supreme
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on ‎19-09-2017 11:11

on ‎19-09-2017 11:11

You can check in your MyO2 http://www.o2.co.uk/myo2 or give customer services a call http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎19-09-2017 11:21

on ‎19-09-2017 11:21

do you subscribe to anything like spotify premium?? as spoityfy takes this payment via your mobile number! sounds like your subscribing to something,, did you sign up for teh 30 day free spotify trial then forget to canx at the end of the 30 days??? or have you got a bolt on attached to your account?? 

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Anonymous
Not applicable

on ‎19-09-2017 13:48

on ‎19-09-2017 13:48

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premi...

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Marjo
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on ‎19-09-2017 17:06

on ‎19-09-2017 17:06

Hi @Anonymous welcome to our community! Sorry to hear you've had unwanted charges on your bill. 😞 Please do check the advice and guide above from our members. Did you manage to find out anything in My O2?

Let us know how you get on!

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jonsie
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In response to Marjo
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on ‎19-09-2017 17:47

on ‎19-09-2017 17:47

So that's almost £400 since August 2014. Just goes to show that bills need checking every month!

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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