Solved: Re: Mobile number has not ported over yet - Page 2

Anonymous · ‎17-10-2017

Over the weekend I filled out a form on o2's website, with my PAK number.

Think I remember reading 1 working day after 5pm...this has not happened?

Also these Guru's...they are never available online, so why not just remove the confusion and omit them from this website?

R

MI5 · ‎18-10-2017

It's 2 working days from when the request was processed, hence my initial response that it should happen today.
Have you had a confirmation email or text yet?
If not, it's probably worth you chasing it up with CS.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎19-10-2017

Please keep us updated @Anonymous and let us know if you have any problems!

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Anonymous · ‎19-10-2017

Still not working, filled form in twice.... I'm struggling to see how this forum is going to help. I will have to ring up.

Martin-O2 · ‎19-10-2017

@Anonymous as mentioned above it can take 2 working days from when the form is submitted but if you've waited this period out twice then you'll have to give customer services a call.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Anonymous · ‎19-10-2017

USER ERROR...dont mistake PUK code for PAC

MI5 · ‎19-10-2017

Yes, that does help 😛

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎19-10-2017

Similar acronyms but very different things

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Anonymous · ‎25-10-2017

Thank you all who put effort into helping me. Once PAC code was in place, things went perfectly.

MI5 · ‎25-10-2017

Good to know

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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