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Mobile data abroad

Franck
Level 1: Joiner
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on ‎04-10-2018 11:52

on ‎04-10-2018 11:52

I cant use my mobile data outside uk. Help please. Iam in amsterdam and i cant use call or use the internet
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MI5
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on ‎04-10-2018 11:57

on ‎04-10-2018 11:57

@Franck 

Contact live chat off this link to check if there are any roaming bars on your account http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎04-10-2018 12:19

on ‎04-10-2018 12:19

@Franck

What sort of phone do you have?

Veritas Numquam Perit

Girl in a jacket
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jonsie
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on ‎05-10-2018 00:35

on ‎05-10-2018 00:35

Check your apn. Try changing to mobile.o2.co.uk

If it's already set to that then change to idata.o2.co.uk

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Marjo
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on ‎05-10-2018 12:30

on ‎05-10-2018 12:30

Hi @Franck, welcome to our community! Please do let us know if any of the above suggestions helped with your mobile data, or if you're still stuck?

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MI5
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on ‎05-10-2018 13:01

on ‎05-10-2018 13:01

It's data and calls @Marjo I believe from the OP?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Marjo
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on ‎05-10-2018 15:34

on ‎05-10-2018 15:34

Oh yes, good spot. I missed that! Hopefully it's working now but if not, I'm sure we can help figure it out. slight_smile

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