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Level 1: Joiner
Franck
Posts: 1
Registered: ‎04-10-2018

Mobile data abroad

on ‎04-10-2018 11:52

I cant use my mobile data outside uk. Help please. Iam in amsterdam and i cant use call or use the internet
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MI5
Posts: 114,079
Topics: 568
Solutions: 15,372
Registered: ‎04-04-2012

Re: Mobile data abroad

on ‎04-10-2018 11:57

@Franck 

Contact live chat off this link to check if there are any roaming bars on your account http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
Posts: 97,062
Topics: 757
Registered: ‎14-01-2013

Re: Mobile data abroad

on ‎04-10-2018 12:19

@Franck

What sort of phone do you have?

*The Game Is On*

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jonsie
Posts: 83,186
Topics: 577
Solutions: 4,091
Registered: ‎04-01-2009

Re: Mobile data abroad

on ‎05-10-2018 00:35

Check your apn. Try changing to mobile.o2.co.uk

If it's already set to that then change to idata.o2.co.uk

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

The smallest good deed is better than the greatest intention

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Marjo
Posts: 7,869
Registered: ‎23-07-2014

Re: Mobile data abroad

on ‎05-10-2018 12:30

Hi @Franck, welcome to our community! Please do let us know if any of the above suggestions helped with your mobile data, or if you're still stuck?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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MI5
Posts: 114,079
Topics: 568
Solutions: 15,372
Registered: ‎04-04-2012

Re: Mobile data abroad

on ‎05-10-2018 13:01

It's data and calls @Marjo I believe from the OP?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Marjo
Posts: 7,869
Registered: ‎23-07-2014

Re: Mobile data abroad

on ‎05-10-2018 15:34

Oh yes, good spot. I missed that! Hopefully it's working now but if not, I'm sure we can help figure it out. Smiley Happy

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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