Cookies on O2

We use cookies to help you get the best experience from our site and show you more relevant products. Carry on browsing without changing your settings if you agree to our use of cookies. See our cookie policy and find out how to manage cookies. The cookies we use include analytics and advertising cookies.

Welcome to the O2 Community

 
Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Franck
Level 1: Joiner
Franck
Posts: 1
Registered: ‎04-10-2018

Mobile data abroad

on ‎04-10-2018 11:52

I cant use my mobile data outside uk. Help please. Iam in amsterdam and i cant use call or use the internet
Report Content
Message 1 of 7 (320 Views)
Reply
0 Kudos
MI5
Posts: 87,588
Topics: 530
Solutions: 11,157
Registered: ‎04-04-2012

Re: Mobile data abroad

on ‎04-10-2018 11:57

@Franck 

Contact live chat off this link to check if there are any roaming bars on your account http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Report Content
Message 2 of 7 (314 Views)
Reply
0 Kudos
Cleoriff
Posts: 71,585
Topics: 677
Registered: ‎14-01-2013

Re: Mobile data abroad

on ‎04-10-2018 12:19

@Franck

What sort of phone do you have?

*The Game Is On*


Report Content
Message 3 of 7 (303 Views)
Reply
0 Kudos
jonsie
Posts: 69,799
Topics: 547
Solutions: 3,411
Registered: ‎04-01-2009

Re: Mobile data abroad

on ‎05-10-2018 00:35

Check your apn. Try changing to mobile.o2.co.uk

If it's already set to that then change to idata.o2.co.uk

I am not lazy, I am on energy saving mode.

animated-thailand-flag-image-0007
Report Content
Message 4 of 7 (203 Views)
Reply
0 Kudos
Community Manager
Community Manager
Marjo
Posts: 5,651
Registered: ‎23-07-2014

Re: Mobile data abroad

on ‎05-10-2018 12:30

Hi @Franck, welcome to our community! Please do let us know if any of the above suggestions helped with your mobile data, or if you're still stuck?

→ Access for You: Registration - Find out how to register for our Access for You service.
→ iPhone 11 megathread! - Find out the latest info on the i Phone 11!
→ Priority gig tickets calendar - Check out the latest tickets available on Priority!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature

Report Content
Message 5 of 7 (186 Views)
Reply
0 Kudos
MI5
Posts: 87,588
Topics: 530
Solutions: 11,157
Registered: ‎04-04-2012

Re: Mobile data abroad

on ‎05-10-2018 13:01

It's data and calls @Marjo I believe from the OP?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Report Content
Message 6 of 7 (181 Views)
Reply
0 Kudos
Community Manager
Community Manager
Marjo
Posts: 5,651
Registered: ‎23-07-2014

Re: Mobile data abroad

on ‎05-10-2018 15:34

Oh yes, good spot. I missed that! Hopefully it's working now but if not, I'm sure we can help figure it out. Smiley Happy

→ Access for You: Registration - Find out how to register for our Access for You service.
→ iPhone 11 megathread! - Find out the latest info on the i Phone 11!
→ Priority gig tickets calendar - Check out the latest tickets available on Priority!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature

Report Content
Message 7 of 7 (172 Views)
Reply
0 Kudos